Client Feedback – We send out ‘Client Perception Questionnaires’ on closed matters and these are just some examples of the feedback we have received from our clients:


“The solicitor was helpful, efficient and clear in her instructions. She was prompt and supportive throughout. She was a pleasure to work with.”

“The lawyer provided good quality advice quickly and was very supportive throughout this difficult case.”

 “The lawyer is absolutely fantastic at her job and it is a pleasure to work alongside her on cases of Anti-Social Behaviour. This was a particularly outstanding and innovative piece of work that deserves recognition. The lawyer always provides a first class service and I cannot praise her highly enough.”

“The lawyer was always very helpful and made herself available should the need arise. Her advice was robust and self-explanatory; she is a credit to legal services.”

“BCC Legal Services have always provided an excellent service. They have always been very helpful and supportive. Their presence, advice, professionalism and preparation of case files in court has been outstanding. They are a credit to BCC.”

“The information, advice and the paperwork that was completed by the solicitor was completed within timescales and produced to the Tribunal. I felt the solicitor exceeded all expectations, and I felt confident and supportive with the process and the outcome.”

“I have always found the solicitor to be very professional and hard working. She is an asset to Legal Services.”

“The lawyer was always supportive and gave good and clear instruction which assisted with the progress of the case. In addition to this, the lawyer was friendly in their approach and I always felt confident in asking questions, no matter how obvious they may have been. I would gladly work with this lawyer again.”

“This was difficult case in the beginning especially when a child has been injured by parents. However the overall of the case support was of a high standard throughout.”

“This was a most complex and challenging case in many ways. I was extremely impressed with the lawyer’s legal advice, day to day support / advice / guidance, throughout – much appreciated.”

“This was an excellent piece of work between the Safer Communities Team and Legal Services which culminated in an outcome which exceeded expectations with regard to length and terms of the Orders obtained.”

“I am extremely grateful to the solicitor for the support and advice she has offered in this case, I could not have wished for a better service.”

This case was a very high priority in generating savings for the Council’s budget. The lawyer supported this with high priority attention at sometimes very short notice. This was important in the delivery of a successful outcome.

I have always had quick, responsive, helpful and really friendly advice and support from legal services.

The case was resolved successfully prior to court appearance – excellent outcome!

As usual, clear and helpful advice from Birmingham’s Legal Department.

The lawyer is always helpful. In this case I received e-mail responses on the same day as my request, ensuring that I was able to meet statutory requirements.

The lawyer was excellent throughout.

The lawyer is always thorough when providing advice and provides an outstanding service to her customers.

 Excellent and efficient as ever!

The lawyer is always good at keeping me up to date with claims in a timely and clear manner.

The lawyer, has provided excellent legal advice to my team and I and is always very prompt, professional and polite in her responses. She is a pleasure to work with.

This was my first experience in preparing a report for the court and then appearing in court, the lawyer was excellent, he went over and above his role, by looking at the report and preparing me for giving evidence. He also provided good follow up feedback.

I would definitely say the support exceeded my expectations.

I have always found that Legal Services are good at communicating when we are drafting a S278 agreement. This includes the negotiations and clarifications that often happen when the client’s representative is asking for changes.

The lawyer was very friendly and informative and his advice with regard to completing the Coroner’s report was extremely useful. He kept me updated with regard to the progress of the case.

The lawyer was also approachable and swift in her guidance. Most importantly, I was always kept informed via email and phone with regards to all updates involving this not so straight forward case.